Terms of Service

1. Introduction

Welcome to Yernvibe, an online store specializing in Pet Supplies & Accessories, including pet toys, comfortable beds, clothing, grooming tools, and everyday essentials for cats and dogs.

By accessing our website, browsing our products, or placing an order, you agree to comply with the following Terms of Service. Please read these terms carefully before using our website or purchasing our products.

2. General Terms

Acceptance of Terms: By accessing or using Yernvibe, you acknowledge and agree to these Terms of Service and all applicable laws and regulations. If you do not agree with any part of these terms, please discontinue using our website and services.

Age Requirement: You must be at least 18 years old or have reached the legal age of majority in your jurisdiction to make purchases independently. By placing an order, you confirm that you have the legal capacity to enter into a binding agreement.

3. Products and Services

Product Availability: Yernvibe offers a selection of pet supplies and accessories, including interactive toys, pet clothing, cozy sleeping products, grooming essentials, and practical pet care items. Product availability may change due to inventory levels, seasonal demand, or supplier updates. We reserve the right to modify, replace, or discontinue products without prior notice.

Product Descriptions: We strive to provide clear and accurate product information, including descriptions, photographs, materials, dimensions, sizes, colors, and usage recommendations where applicable. However, minor variations may occur due to manufacturing differences, product updates, or display settings.

Product Suitability: Customers are responsible for selecting products appropriate for their pets' size, breed, age, and individual needs. Please review product specifications and usage instructions before purchasing. Pet toys and accessories should be used with appropriate supervision, especially when products contain small parts or other potential hazards.

Pricing and Information Accuracy: We make reasonable efforts to maintain accurate pricing and product details. If an error occurs, we may correct the information or cancel an affected order where permitted by applicable law. Customers will be notified if an order cannot be fulfilled due to incorrect pricing or unavailable inventory.

4. Ordering and Payment

Order Process: When you place an order through Yernvibe, you submit an offer to purchase the selected products. All orders are subject to product availability, payment authorization, and order verification.

Payment Methods: We accept major credit cards, including Visa, Mastercard, American Express, and other secure payment options displayed at checkout. Transactions are processed through third-party payment service providers using appropriate security measures.

Order Confirmation: After successfully submitting your order, you will receive an email confirming that your order has been received. This confirmation does not necessarily indicate that your order has been accepted or dispatched. If any issues arise regarding payment, stock availability, or fulfillment, we will contact you using the information provided during checkout.

Order Changes and Cancellations: Customers may request order modifications or cancellations within 48 hours of purchase. Requests are subject to processing status and cannot be guaranteed once an order has been shipped.

5. Shipping and Delivery

Shipping Policy: Yernvibe ships pet supplies and accessories to eligible destinations through international warehouses and logistics partners. Available shipping destinations, delivery options, and applicable charges are determined during checkout.

Order Processing: Orders are generally processed within 1–3 business days after payment confirmation. Processing times may be extended during holidays, promotional events, or periods of high order volume.

Estimated Delivery: Standard shipping generally takes approximately 7–14 business days after dispatch. Actual delivery times may vary depending on the destination, carrier performance, customs procedures, and other circumstances beyond our reasonable control.

Tracking: Once your order has been dispatched, tracking details will be provided by email when available. Customers may use this information to monitor shipment progress.

Customs and Import Duties: International orders may be subject to customs duties, import taxes, or additional fees imposed by the destination country. Unless otherwise stated during checkout, these charges are the customer's responsibility.

Delivery Delays: We aim to dispatch orders within the stated processing period, but delivery estimates are not guaranteed. If significant shipping delays occur, customers may contact our support team for assistance. Nothing in this section limits any delivery rights available under applicable consumer protection laws.

6. Returns and Refunds

Return Policy: Yernvibe offers a 30-day return policy for eligible pet supplies and accessories, beginning on the date the order is received. Customers wishing to return an item should contact our customer support team within this period to request return instructions.

Return Eligibility: For standard change-of-mind returns, products must generally be unused, in their original condition, and returned with original packaging and included accessories where applicable.

For hygiene and safety reasons, certain pet care products may be ineligible for change-of-mind returns if they have been used, worn, or otherwise become unsuitable for resale. Such restrictions do not affect statutory rights relating to defective or incorrectly supplied products.

Return Shipping Costs: Customers are generally responsible for return shipping expenses when returning products due to personal preference, incorrect size selection, or a change of mind. If an item arrives damaged, defective, or incorrect, we will review the issue and provide an appropriate resolution, including covering reasonable return shipping expenses when required.

Damaged or Incorrect Products: If you receive a damaged, defective, or incorrect item, please contact our customer service team within 7 days of delivery whenever possible. Include your order number, a description of the issue, and photographs showing the product's condition. This reporting period does not restrict rights granted under applicable consumer protection laws.

Refunds: Once a return has been received and inspected, we will notify you of the approval or rejection of your refund request. Approved refunds will generally be processed to the original payment method within 5–10 business days. Additional processing time may be required by your bank or payment provider.

For more information, please refer to our Return & Refund Policy.

7. Customer Responsibility

Account Information: If you create an account with Yernvibe, you are responsible for maintaining the confidentiality of your login credentials and protecting your account from unauthorized access. Please notify our customer support team promptly if you suspect any security issues.

Accurate Information: Customers must provide complete and accurate contact, billing, and shipping information when placing orders. Incorrect or incomplete information may result in processing delays or delivery difficulties.

Product Usage: Customers should follow the instructions and safety recommendations provided with pet products. Pet owners are responsible for supervising their animals during the use of toys, accessories, grooming tools, and other products when appropriate.

Compliance with Laws: You agree to use our website and services only for lawful purposes and in accordance with applicable local, national, and international regulations.

8. Limitation of Liability

Disclaimer: Yernvibe makes reasonable efforts to maintain accurate product information and reliable website functionality. However, to the extent permitted by applicable law, we do not guarantee that the website will operate without interruption, technical errors, or temporary service limitations.

Product Use: Pet supplies and accessories should be selected and used according to their intended purpose, provided instructions, and the individual needs of each animal. We are not responsible for damage or injury resulting from improper use, unauthorized modification, or failure to follow relevant safety instructions, except where liability cannot legally be excluded.

Limitation of Liability: To the fullest extent permitted by applicable law, Yernvibe shall not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services, including loss of profits, data, or business opportunities.

Consumer Rights: Nothing in these Terms of Service excludes, restricts, or limits any liability or consumer rights that cannot legally be excluded or restricted under applicable law, including rights relating to defective products, misrepresentation, or other legally protected claims.

9. Privacy Policy

Data Collection and Usage: Yernvibe collects and processes certain personal information necessary to provide our services, process orders, arrange deliveries, handle customer inquiries, and improve the shopping experience.

Personal information may include customer names, contact details, shipping addresses, order information, and payment-related details handled through secure payment providers.

We are committed to handling customer information responsibly and implementing reasonable measures to protect personal data.

For additional information about how we collect, use, store, share, and protect personal information, please review our Privacy Policy.

10. Changes to Terms of Service

Yernvibe reserves the right to revise or update these Terms of Service when necessary to reflect changes in business operations, website functionality, product offerings, legal requirements, or customer service procedures.

Updated terms will be published on this page, together with the applicable revision date where appropriate. Changes will apply from their stated effective date, subject to applicable law, and will not retroactively remove rights arising from previously completed purchases.

We encourage customers to review these terms periodically to remain informed about the conditions governing the use of our website and services.

By continuing to use Yernvibe after updated terms become effective, you agree to the revised Terms of Service to the extent permitted by applicable law.

Thank you for choosing Yernvibe! We are committed to providing practical pet supplies, comfortable accessories, engaging toys, and a convenient online shopping experience for pet owners and their furry companions.