Shipping & Delivery

1. Shipping Policy

At Yernvibe, we are committed to providing reliable shipping services for our Pet Supplies & Accessories, including pet toys, comfortable beds, clothing, grooming tools, and everyday essentials for cats and dogs.

We offer international shipping to eligible destinations and aim to ensure that orders are processed efficiently, packaged appropriately, and delivered as safely as possible.

Please review the following Shipping Policy for information about shipping methods, estimated delivery times, order processing, tracking, and other important delivery details.

2. Shipping Methods & Costs

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within 7–14 business days after dispatch, depending on the destination.

  • International Shipping: Delivery times may vary based on the destination country, carrier services, customs clearance, and local delivery conditions.

Shipping charges are calculated at checkout based on your delivery address, selected shipping method, and applicable order details.

Certain pet products, including larger pet beds or bulky accessories, may require additional packaging or special shipping arrangements.

Any applicable shipping costs will be displayed before you complete your purchase.

3. Order Processing Time

  • Orders are generally processed within 1–3 business days after successful payment confirmation.

  • Orders placed on weekends or public holidays will normally begin processing on the next business day.

  • Processing times may be extended during promotional events, major holidays, periods of increased order volume, or temporary inventory shortages.

  • Once your order has been dispatched, a shipping confirmation email containing tracking information will be sent when available.

Order processing time is separate from the estimated shipping transit time.

4. Order Tracking

After your order has been shipped, Yernvibe will provide tracking information by email when available.

You can use the tracking number and carrier details to monitor your package's delivery progress.

Please allow some time for tracking updates to appear after the carrier receives your shipment.

If you have not received tracking information or need assistance with your order's shipping status, please contact our customer support team.

Email: service@Yernvibe.com

5. Shipping Destinations

Yernvibe currently offers shipping to eligible international destinations, including:

  • United States

  • Canada

  • Australia

  • United Kingdom

  • Other supported countries and regions

Shipping availability may vary depending on the destination, product type, warehouse availability, and applicable shipping restrictions.

Certain pet supplies or accessories may be subject to additional import requirements or delivery limitations in specific regions.

If your country or region is not available during checkout, please contact our customer service team to inquire about possible shipping arrangements.

6. Customs and Import Duties

For international deliveries, customs duties, import taxes, or other government-imposed charges may apply depending on the destination country's regulations.

Unless otherwise indicated during checkout:

  • Customers are responsible for applicable import duties and customs-related charges.

  • Customs fees are not included in the listed product price or standard shipping charges.

  • Customs clearance procedures may affect the estimated delivery timeframe.

We recommend reviewing your country's import regulations before placing an international order, particularly when purchasing pet-related products that may be subject to specific restrictions.

7. Missing or Damaged Items

At Yernvibe, we aim to ensure that all pet products are appropriately packaged and delivered in satisfactory condition.

If your order arrives damaged, contains incorrect items, or appears incomplete, please contact our customer support team within 7 days of delivery whenever possible.

To help us investigate the issue, please provide:

  • Your order number.

  • A description of the missing, damaged, or incorrect product.

  • Clear photographs of the affected items and packaging, where applicable.

We will review the situation and coordinate with the shipping provider when necessary.

Depending on the circumstances, an appropriate resolution may include a replacement, refund, or other remedy.

If your shipment is marked as delivered but cannot be located, please check with household members, neighbors, or the local delivery carrier before contacting us for further assistance.

The recommended 7-day reporting period does not limit any rights available under applicable consumer protection laws.

8. Shipping Delays

Although we make reasonable efforts to meet estimated delivery schedules, occasional shipping delays may occur due to circumstances beyond our direct control.

Potential causes include:

  • Severe weather conditions or natural events.

  • Public holidays and seasonal shipping demand.

  • Customs inspections or import clearance procedures.

  • Carrier disruptions and transportation delays.

  • Remote delivery locations or unexpected logistics issues.

  • Temporary warehouse or inventory-related difficulties.

Delivery timeframes are estimates and may vary depending on the circumstances of each shipment.

If a significant delay affects your order, we will make reasonable efforts to provide updated shipping information and assist with resolving the issue.

Any applicable statutory rights concerning delayed or undelivered goods remain unaffected.

9. Contact Information

If you have questions about shipping costs, delivery estimates, order tracking, international shipping availability, or missing and damaged packages, please contact Yernvibe customer support.

Email: service@Yernvibe.com

Customer Service: (+1) 6059456612

We strive to respond to customer inquiries within 24 business hours and provide helpful assistance with shipping and delivery concerns.

Thank you for shopping with Yernvibe. We are committed to making your experience purchasing pet supplies and accessories convenient, transparent, and dependable.