FAQ

Ordering

Do I need an account to place an order?

No, you can shop at Yernvibe as a guest without creating an account. Registering an account may help you manage your orders, track purchases, and review your order history.

Can I change or cancel my order?

You may request an order modification or cancellation within 48 hours of placing your order. Please contact our customer support team as soon as possible. Changes and cancellations are subject to the order's processing and shipping status.

Payment

What payment methods do you accept?

Yernvibe accepts Visa, Mastercard, American Express, and other secure payment options displayed during checkout. Available payment methods may vary depending on your location.

Will I be charged additional fees?

All product prices are displayed in USD. Your bank or payment provider may apply currency conversion charges, international transaction fees, or other applicable charges.

Shipping

Where do you ship from?

Yernvibe fulfills orders through international warehouses and shipping partners. The shipping location may vary depending on product availability, inventory distribution, and delivery destination.

How long does shipping take?

Processing time: 1–3 business days

Estimated shipping time: 7–14 business days

Delivery times may vary depending on your location, customs clearance, carrier operations, and seasonal shipping demand.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information when available. You can use these details to monitor your package's delivery progress.

Delivery Issues

What if I entered the wrong address?

Please contact us within 48 hours of placing your order if you need to correct your shipping address. We will do our best to update the details before dispatch, but changes cannot be guaranteed once the package has entered the shipping process.

What if my order is marked delivered but not received?

First, verify your delivery address and check with household members, neighbors, or your local carrier. If your package is still missing, please contact Yernvibe within 7 days of the reported delivery date so we can assist with reviewing the situation.

Returns & Refunds

What is your return policy?

Yernvibe offers a 30-day return policy for eligible pet supplies and accessories, including pet toys, clothing, grooming tools, and other everyday pet essentials.

To qualify for a standard return, products should generally be unused, in their original condition, and returned with their original packaging when applicable. Certain items may be excluded from returns for hygiene or safety reasons, subject to applicable consumer protection laws.

Who pays for return shipping?

Customers are generally responsible for return shipping costs when returning products due to personal preference, incorrect size selection, or a change of mind.

If you receive a defective, damaged, or incorrect item, Yernvibe will review the issue and arrange an appropriate solution, including covering reasonable return shipping costs when applicable.

What if my item arrives damaged or defective?

Please contact our customer support team within 7 days of delivery and provide your order number, a description of the issue, and clear photographs of the affected product.

We will review your request and assist with an appropriate replacement, refund, or other available resolution. This reporting timeframe does not limit any rights provided under applicable consumer protection laws.

Refunds

How long does it take to receive a refund?

Once your return has been received and inspected, we will notify you of the refund decision.

Approved refunds are generally processed within 5–10 business days to your original payment method. The actual time for funds to appear in your account may depend on your bank or payment provider.

Security

Is my payment information secure?

Yernvibe uses secure payment gateways and encrypted payment processing technologies to help protect customer payment information during checkout.

We are committed to maintaining a reliable shopping environment and handling customer information in accordance with our Privacy Policy.

Contact

How can I contact Yernvibe customer support?

For questions about pet products, sizing, product availability, orders, shipping, returns, or refunds, please contact our customer service team.

Email: service@Yernvibe.com

Customer Service: (+1) 6059456612

Response time: Within 24 business hours

We aim to provide clear, helpful assistance and make shopping for your pets as convenient as possible.