Return & Refund Policy

  1. Return Eligibility

At Yernvibe, we want customers to shop confidently for pet supplies and accessories. We accept returns of eligible products within 30 days from the date of delivery.

To qualify for a standard return:

  • The item must be unused, unworn, unwashed, and in its original condition.

  • The product must be returned with its original packaging, tags, and included accessories where applicable.

  • Proof of purchase, such as an order number or receipt, must be provided.

  • Pet clothing, beds, toys, grooming accessories, and other pet essentials must be free from pet hair, stains, odors, damage, or signs of use.

All returns are subject to inspection upon receipt. These conditions apply to standard change-of-mind returns and do not limit any rights provided under applicable consumer protection laws.

  1. Non-Returnable Items

For hygiene, safety, and product-specific reasons, certain items may not be eligible for standard returns, including:

  • Gift cards.

  • Personalized or customized pet products.

  • Final sale or clearance items clearly identified as non-returnable before purchase.

  • Used or washed pet clothing, bedding, and grooming products.

  • Pet hygiene products that have been opened or used and cannot be safely resold.

  • Products damaged through improper use or handling after delivery.

These exclusions do not apply where a return, refund, replacement, or other remedy is required under applicable consumer protection laws, including for defective or incorrectly supplied products.

  1. Return Process

To initiate a return, please contact our customer support team at:

service@Yernvibe.com

Please include:

  • Your order number.

  • The product name and reason for the return.

  • Clear photographs if the item is damaged, defective, or incorrect.

Our customer support team will review your request and provide return instructions, including the appropriate return address when applicable.

Please do not send products back without first contacting us for return authorization and instructions.

  1. Return Shipping

  • Customers are generally responsible for return shipping costs when returning products due to personal preference, incorrect size selection, or a change of mind.

  • If a product arrives damaged, defective, or incorrect, Yernvibe will provide an appropriate resolution and cover reasonable return shipping expenses where applicable.

  • Original shipping charges are generally non-refundable for change-of-mind returns, except where otherwise required by applicable law.

  • We recommend using a trackable shipping service and retaining proof of shipment until your return has been processed.

Return shipping arrangements and instructions will be provided after your request has been reviewed.

  1. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund request has been approved.

If approved:

  • Refunds will generally be processed within 5–10 business days.

  • Refunds will be issued to the original payment method used during checkout.

  • The time required for the funds to appear in your account may vary depending on your bank or payment provider.

If your refund has not appeared after the expected processing period, please contact your payment provider or reach out to our customer support team for assistance.

Nothing in this policy limits your statutory rights to a refund or other remedy under applicable law.

  1. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect pet product, please contact Yernvibe within 7 days of delivery whenever possible.

To help us resolve the issue efficiently, please provide:

  • Your order number.

  • A brief description of the problem.

  • Clear photographs showing the product's condition, damage, or incorrect specifications.

Our team will review the information and determine an appropriate solution, which may include a replacement, refund, or other available remedy.

The recommended 7-day reporting period does not restrict or replace any rights available under applicable consumer protection laws.

  1. Contact Information

For questions regarding product returns, refund requests, damaged items, or other after-sales concerns, please contact:

Email: service@Yernvibe.com

Customer Service: (+1) 6059456612

We strive to respond to customer inquiries within 24 business hours and provide clear assistance throughout the return and refund process.